Terms & Conditions
Welcome to the website of Truis.
This website (including any functions, features and componentry) (“Website”) is owned and operated by Truis Pty Ltd ABN 96 068 435 978, who is referred to in these Terms and Conditions as “Truis” “we”, “us”, “our” and similar grammatical forms.
The material on the Website is copyright © 2021 Truis or other copyright owners.
By accessing, browsing and using the Website or ordering goods or services (“Order”), you agree to be legally bound by these Terms and Conditions, as may be updated by us from time to time without notice to you. We reserve the right to change these Terms and Conditions with or without further notice and without giving you any explanation or justification for such change. You should check our Website regularly to take notice of any changes we may have made to the Terms and Conditions. By continuing to access, browse or use the Website or making an Order, you agree to be bound by such revised Terms and Conditions.
- Use & Access
1.1 You must only use the Website in accordance with these Terms and Conditions and any applicable law. This Website also contains links to other websites on the Internet owned and operated by third parties who are not under our control or management (“Linked Sites”).
1.2 You must not misuse this Website. Accordingly, through your access or use of the Website, you will not:
(a) commit or encourage a criminal offence;
(b) undertake any fraudulent, abusive or illegal activity;
(c) transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;
(d) hack into any aspect of the Website;
(e) corrupt data;
(f) cause annoyance to other users;
(g) infringe upon the rights of any other person's proprietary rights;
(h) send any unsolicited advertising or promotional material, commonly referred to as "spam";
(i) attempt to affect the performance or functionality of any computer facilities of or accessed through this Website;
(j) manipulate, reproduce, distribute, re-transmit any of the material in any material form by any medium of communication;
(k) upload or repost any of the material to any other site on the Internet; or
(l) “frame” any of the material on the Website with other material on any other website.
1.3 The actions listed in clause 1.2 above are unlawful in any jurisdiction and are expressly prohibited by these Terms and Conditions.
1.4 Breaching this provision would constitute a criminal offence. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
1.5 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any Linked Sites.
1.6 Access and use of our Website are permitted temporarily, and we reserve the right to withdraw, restrict or amend the Website without notice. Also, we may terminate access to the Website at any time without giving any explanation or justification for the termination of access. We have no liability for any costs, losses or damages of any kind arising as a consequence of terminating access to the Website.
1.7 We do not warrant, guarantee or make any representation that:
(a) the Website or the server that makes the Website available on the Internet are free of software viruses;
(b) the functions contained in any software contained on the Website will operate uninterrupted or are error-free; and
(c) errors and defects in the Website will be corrected.
1.8 We are not liable to you for:
(a) errors or omissions on the Website or any other Linked Sites;
(b) delays to, interruptions of or cessation of the services provided on the Website, or Linked Sites; and
(c) defamatory, offensive or illegal conduct of any user of the Website,
whether caused through our negligence or the negligence of our employees, independent contractors or agents, or through any other cause.
1.9 You agree to indemnify us, defend and hold us harmless, including our directors, officers, employees, consultants, agents, and affiliates, from all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees on an indemnity basis) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
1.10 You must be at least eighteen (18) of age and have the capacity to enter into a legally binding agreement with us to access or use this Website. If you are under eighteen (18) years of age, you may only access or use this Website with the involvement and consent of a parent or guardian. We do not sell or supply goods or services for the purchase by children.
1.11 To place an Order, you must provide us with accurate, honest and current personal information, which may include your name, date of birth, email address and billing address.
1.12 To access and use some features of this Website, you may be required to register a user account with us (“Account”). When you register an Account, you must be at least eighteen (18) years of age and provide us with accurate, honest and current personal information, including your name, date of birth, email address and billing address. You must not register and create more than one (1) Account.
1.13 We, in our absolute discretion, may choose to accept you as a registered user of an Account within the Website and provide you with an Account.
1.14 You agree that you are solely responsible for:
(a) all activity that occurs on your Account whether the activity has been authorised by you or not, which includes any Orders placed using your Account;
(b) all legal or other consequences of uploading, publishing, or disseminating your Account information;
(c) maintaining the confidentiality and security of your Account password and information; and
(d) storing your payment methods to your Account for any purchase of Orders.
1.15 We are not responsible for any unauthorised activity on your Account, including keeping your Account password and login information secure and confidential.
1.16 You must not use another person’s Account without our and/or the other person’s express permission.
1.17 If you suspect or become aware of any unauthorised access or use of your Account or that your confidential login information has been compromised, please contact us immediately. We recommend that you take immediate steps to secure your compromised Account, which may include changing your password or other login information.
- Linked Sites & Website Information
2.1 In relation to the other sites on the Internet, which are linked to the Website, we:
(a) provide the links to other websites as a convenience to you, and the existence of a link to other sites does not imply any endorsement by us of the contents of the Linked Sites; and
(b) is not responsible for the material contained on those Linked Sites.
2.2 The information, content and goods and services contained on this Website is general in nature and have been either supplied by us, third party merchants, suppliers or manufactures. While reasonable efforts have been made to ensure the information and goods and services are accurate at the time of displaying on the Website, this may no longer be the case. Various aspects of the information and content displayed on the Website, the goods and services that are shown on the Website, and the Website itself may have changed or may change in the future.
2.3 Subject to any non-excludable consumer guarantees and other consumer protection provisions set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”), the material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy.
2.4 We may make the Website available for others to publish information without assuming a duty of care to users. We are not in the business of providing professional advice and give no warranty, guarantee or representation about the accuracy, reliability or timeliness or otherwise, of the information contained on the Website or Linked Sites on the Internet. You should not rely on this information or content in entering (or not entering) into any contract or Order. Any prospective purchasers should make their own enquiries and obtain independent advice.
2.5 All images, videos, renders, goods or services instructions are indicative only. They may not be an exact representation of the goods or services received. The goods and services may differ to some extent in visual appearance from how they appear or are displayed on the Website. To the extent permitted by law, we disclaim all liability for any inaccuracy or errors in the information provided, supplied to us or by these third parties. We are not liable and cannot be held responsible for any loss or damage whatsoever arising out of or connected with the use of or reliance on the information or content on the Website.
- Orders & Payment
3.1 Before you place an Order, you must adhere to all instructions provided on the Website regarding how you can make or amend an Order. Unless otherwise agreed by us, Orders cannot be changed or varied once made.
3.2 Unless otherwise agreed or stated, all amounts payable are expressed on the Website as inclusive of Goods and Services Tax (“GST”) and are in Australian Dollars (“AUD”).
3.3 Irrespective of any previous price that has been displayed, shown or told on the Website, the price expressly stated when placing an Order is the price that you must pay and which is inclusive of GST and includes any other fees and charges that you are liable to pay, including the costs of delivery of your Order to the shipping address nominated by you (“Order Total”).
3.4 You acknowledge and agree that it is your own risk if international fees or charges or currency conversion fees come as a result of making any payment. We are not responsible for any international fees, charges or currency conversion fees. You indemnify us of such fees and expenses if incurred.
3.5 When you place an Order, payment is required in full and by the payment methods accepted on the Website. In the case where you are a business customer, have registered an Account with us, and we have pre-approved your credit application, we may offer you the ability to pay in accordance with the payment terms agreed in any such approved credit application.
3.6 When you place an Order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we receive payment from you and have sent you confirmation by email that the goods and/or services which you ordered have been dispatched to you. Only those goods and/or services listed in the confirmation email sent at the time of dispatch will be included in the contract formed.
3.7 Upon receiving your Order, we may carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card may be debited upon authorisation being received. The monies received upon the debiting of your card will be treated as a deposit against the value of the goods and/or services you wish to purchase. Once the goods and/or services have been dispatched and you have been sent a confirmation email, the monies paid as a deposit will be used as consideration for the value of goods and/or services you have purchased as listed in the confirmation email.
3.8 We are not responsible for the decisions of any payment provider as to whether they allow you to use their service. We do not provide any warranties or assurances about any payment provider. If a particular service is not available to you, then you should use another valid payment method to complete the payment of the Order.
- Pricing & Availability
4.1 While we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods and/or services which we have advertised, we will correct the error straight away. If an error occurs concerning an Order, then we will notify you and provide you with the option of either reconfirming the Order at the corrected price or cancelling the Order. If we cannot contact you, we will take reasonable steps to cancel or hold the Order.
- Shipping & Delivery
5.1 Before you finalise an Order, you will be provided with a selection of delivery options and methods to choose from regarding your Order. We only ship Orders within Australia.
5.2 We may provide you with estimated delivery times and dates regarding your finalised Order. These are indicative times and dates only.
5.3 We take reasonable steps to ensure that your Order is delivered promptly. However, upon dispatch, and to the extent permitted by law, we will not be liable for, and we accept no responsibility for, any loss or damage to your Order, its packaging or as otherwise incurred by any person whether during dispatch, shipment, delivery or once your Order has been delivered. We have no control over our courier. We are not liable or responsible for delays where the delay is outside of our reasonable control or foresight, including (but not limited to) any delay caused by an incorrect delivery address being provided to us.
5.4 Any non-delivery of goods or an Order must be reported to us as soon as possible.
5.5 Insurance may be available at an extra cost on all delivery services. We reserve our right not to cover any loss of goods that are not insured.
5.6 Where we are required to import goods on your behalf, you will be held responsible for the importation tax and duty and shipping cost. Where an Order is the value of AUD $1,000.00 or more, including if multiple Orders are dispatched simultaneously and arrive in Australia at or around the same time, you may be liable for GST, customs duty and clearance charges.
5.7 Unless requested otherwise by you before placing an Order, all standard Orders in Australia are sent by our preferred carrier without insurance or tracking to the shipping address provided by you.
5.8 Title in the goods does not pass to you until payment has been received. The risk of loss or damage to the goods passes to you upon dispatch of your goods.
5.9 Orders will be delivered to your nominated address via post, courier, Safe Drop or another such method of delivery as determined by us from time to time that may result in your Order being left at the delivery address with or without notification to you of its delivery.
5.10 We are not liable for any Order delivered to an incorrect address, left unattended at the delivery address, indicated as having been delivered to the address with the Order lost or damaged, or as otherwise mishandled by our carrier. You agree to accept full risk for your Order and its delivery upon dispatch.
5.11 We may provide you with a feature or function that allows you to track your Order and its delivery to your shipping address. However, we are under no obligation to provide this tracking service. If we do, this will be told or shown to you on our Website..
5.12 All customs duties, import fees or taxes and other similar taxes, including GST where applicable, are your responsibility and may be imposed on your purchase or importation of the goods.
5.13 Our goods and any orders cannot be delivered internationally. If international shipping is offered, and unless requested otherwise by you before placing an Order, all standard international Orders will be sent by our preferred carrier without insurance.
5.14 If international shipping is offered to you, the application of the United Nations Convention on Contracts for the International Sale of Goods (the Vienna Convention) to these Terms and Conditions (under any law relevant to these Terms and Conditions) is excluded.
- Refund and Exchange Policy
6.1 You must inspect the goods immediately upon their arrival.
6.2 We accept returns of unwanted goods, provided that:
(a) you give notice and return the unwanted goods to us within seven (7) days of receipt of the goods; and
(b) the unwanted goods are received by us in their original condition and packaging including tags, and the goods are unused, undamaged and not in an unsuitable condition; and
(c) the unwanted goods are not exempt from being returned as advised on our Website.
6.3 You must contact us to arrange a return or exchange.
6.4 We inspect all goods on return.
6.5 Please allow for up to seven (7) business days for us to receive your return.
6.6 We are not responsible for any costs associated with the return of unwanted goods, including postage or delivery costs. We recommend that you obtain proof of postage regarding the return of any unwanted goods and insurance coverage for the unwanted goods. We are not liable if your unwanted goods are not returned to us or have been misplaced by the carrier that you choose.
6.7 If you return an unwanted good in accordance with clause 6.2 and request a refund, then we will process your refund through your original payment method.
6.8 If you return an unwanted good and it does not meet the requirements of clause 6.2, then we are under no obligation to provide you with a refund, and we may have to send any unwanted goods that we received back to you, and you will be liable for any delivery costs for this.
6.9 Refunds will be processed within seven business (7) days of receiving the returned goods.
6.10 If you fail to give the notice required under clause 6.2, the goods must be deemed to be in all respects in accordance with the specified requirements. No claim will be recognised unless in accordance with clause 6.2.
6.11 Once accepted, we take reasonable steps to process refunds promptly.
6.12 If the goods are subject to consumer guarantees imposed under the Australian Consumer Law and where consumer guarantees apply, we refer to clause 8.
6.13 You must act honestly and efficiently in your dealings with us regarding any refunds. If we notice a pattern of the return of unwanted goods by you, we reserve the right to restrict your access to our Website or reject any Orders made by you.
6.14 We take great pride in the items we make and sell. To the best of our ability, our goods are of the highest quality. If there is a fault with our goods, we will review and, if a fault is found, replace the goods for you. We will cover the shipping costs of any item found to be faulty.
- Use & Warranties
7.1 You agree to:
(a) use the ordered Goods in accordance with any specific manufacturers’ guidelines and manuals or as otherwise instructed by us;
(b) comply with any conditions of use, instructions and manuals for any goods required by the manufacturer or supplier of the ordered goods;
(c) accept liability for any negligent or unlawful use of the goods and claims arising from such use;
(d) refrain from marking, painting, drilling into or otherwise defacing any part of the ordered goods; and
(e) refrain from making alterations or attempting to fix the ordered goods.
7.2 You agree and warrant that:
(a) you are over the age of eighteen years (18 years), not incapacitated and legally able to enter into this agreement;
(b) you have been allowed a reasonable time to consider whether the ordered goods are appropriate for you, your health and wellbeing and the environment in which they will be used;
(c) you will undertake sufficient training on the correct use of the goods and accessories where necessary;
(d) the ordered goods are not designed or intended for use (and must not be relied upon) in environments requiring medical or fail-safe performance, such as part of life support or in emergencies; and
(e) you will not hold us liable or responsible for:
(i) your inaccurate or mistaken use of the ordered goods; and
(ii) the expiration or lapsing of the ordered goods manufacturer warranty period (if any).
- Australian Consumer Law & Limitations on our Liability
8.1 If you are a Consumer (within the meaning specified in the Australian Consumer Law), then clause 8.2 applies, however, in all other respects, our total liability for loss or damage of every kind, whether:
(a) arising pursuant to these Terms and Conditions; or
(b) arising in any other way out of or in relation to the supply of the goods (including without limitation their sale, delivery or the way they behave), provision of the services, and whether in tort or contract or in any other cause of action,
is limited to a total aggregate amount equivalent to the sum paid by you to us for the goods or services (as applicable).
8.2 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
(a) to cancel your service contract with us; and
(b) to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
8.3 Subject to the prior sub-clause, no attempt is made to exclude or limit liability arising under the Australian Consumer Law to the extent that there is a statutory restriction on such exclusion or limitation.
8.4 Except in relation to liability for personal injury (including sickness and death), and except as otherwise stipulated in these Terms and Conditions, we do not accept liability to you in respect of any indirect or special loss or damage which may be suffered or incurred by you in respect of goods or services supplied pursuant to these Terms and Conditions.
8.5 We have no liability to the extent that our performance of the contract is prevented by force majeure. For these purposes, "force majeure" means any occurrence or omission as a direct or indirect result of which we are prevented from or delayed in performing any of our obligations, is beyond our reasonable control and which could not have been prevented or mitigated by reasonable diligence or preventive measures, including forces of nature, natural disasters, acts of terrorism, failure of any telecommunications or computer system, riots, lock-out, revolution, civil commotion, epidemic, pandemic, accident, industrial action, and action or inaction by a government agency, or by any damage caused by any of such events.
8.6 We have no liability to the extent that the goods' or services’ failure is attributable to any act or omission on your part, including, without limitation, any act or omission of misuse or use not as per manufacturer’s instructions.
8.7 To the maximum extent permitted by law, all express or implied guarantees, warranties, representations, or other terms and conditions or which could otherwise be implied into these Terms and Conditions are excluded, including the accuracy, reliability, timeliness or otherwise of any information contained or referred to on the Website or of any Linked Sites and the merchantability or fitness for any particular purpose for any service or good contained or referred to on the Website or any Linked Sites.
8.8 To the maximum extent permitted by law, we will not be held liable for, and no measure of damages will, under any circumstance, include special, indirect, consequential, incidental or punitive damages, or damages for loss of profits, revenue, goodwill, anticipated savings or loss, or data corruption, whether in contract, tort, negligence, in equity, under statute, under an indemnity, based on fundamental breach or breach of a fundamental term or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.
8.9 To the maximum extent permitted by law, you agree to indemnify us and keep us indemnified, from and against all claims, demands, actions, damages, costs, losses (including indirect and consequential losses) and expenses of any nature whatsoever and to abandon forever and discharge any present or future claim, right or remedy against us.
8.10 If the ordered goods fail to operate or function or where they are otherwise faulty, you must notify us immediately in writing. The faulty ordered goods should then be returned to us at your cost, with specific details of the complaint alongside proof of purchase and ownership.
- Intellectual Property
9.1 The intellectual property rights in all software and content (including photographic images, specifications and design of the goods and/or services) made available to you on or through this Website remains our property or the property of our licensors and are protected by copyright laws and treaties around the world. We reserve all of our rights and the rights of our licensors.
9.2 Despite the above restrictions on using the material on the Website, you may download material from the Website for your personal non-commercial use, provided you do not remove any copyright and trademark notices contained on the material.
9.3 You are not allowed to use our logo or any brand of trade mark (or any marks which are similar in nature) without our prior written consent.
9.4 You may not modify or copy:
(a) the layout of the Website; or
(b) any computer software and code contained in the Website.
9.5 We reserve all intellectual property rights, including, but not limited to, copyright in material or services provided by it. The material provided on the Website is supplied for personal use only and may not be:
(a) re-sold or re-distributed in any material form;
(b) stored in any storage media; or
(c) re-transmitted in any media,
without our prior written consent.
9.6 You may link to our Website home page, provided you do so in a non-commercial, fair and legal way and does not damage our reputation or take advantage of it. Still, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that you do not own. This Website must not be framed on any other site, nor can you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
9.7 Except where expressly stated to the contrary, all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with us. You should not rely on the existence of such a connection or affiliation. Where a trade mark or brand name is referred to, it is used solely to describe or identify the goods and services. It is in no way an assertion that such goods or services are endorsed by or connected to us. All other trade marks or service marks on this Website are the property of their respective owners. You must obtain our written permission before reusing any copyrighted material that is published on this Website. Any unauthorised use of the materials appearing on this Website may violate copyright, trade mark and other property rights or legal protections and could result in criminal or civil penalties.
- Privacy & Your Information
10.2 We and any people or legal entities authorised by us may gather and process the personal information:
(a) which you may provide when accessing the Website, such as your name, address, email address and other personal information about you; and
(b) regarding how you use the Website, including, without limitation, information acquired through the use of "cookies" delivered to your computer when you access our Website.
10.3 We may authorise others to offer you goods and services using the information that we have collected.
10.5 There is no transmission method over the Internet or through electronic storage through our engaged providers that are fully secure. We will take reasonable steps to protect your information. Still, we cannot guarantee the absolute security of your personal information. If we are required by law to inform you of any unauthorised access, use, or disclosure of your personal information, we will notify you electronically, in writing or by telephone (if required and permitted to do so by law).
10.6 Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the Internet. Anyone using our Website is encouraged to exercise care in sending personal information via the Internet.
11.1 Entire agreement: Unless expressly stated by us, these Terms and Conditions constitute the entire agreement of the parties and supersede all preceding and contemporaneous agreements between you and us or any prior Terms and Conditions published on the Website.
11.2 Variation: We have the right, in our absolute discretion at any time and without notice to you, to amend, remove or vary these Terms and Conditions or any page of this Website.
11.3 Invalidity: If any part of these Terms and Conditions is found to be void, unlawful, or unenforceable, then that part will be deemed to be severable from the balance of these Terms and Conditions, and the severed part will not affect the validity and enforceability of any remaining provisions. Alternatively, you agree that the clause must be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
11.4 Waiver: Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by us. Without limiting the preceding, if you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.
11.5 Assignment & Change of Control: You may not assign or delegate or otherwise deal with all or any of your rights or obligations under these Terms and Conditions. We are entitled to and may, from time-to-time in our discretion, do any of the following:
(a) assign, delegate, transfer, licence, sublicence, sub-contract, sub-let, novate these Terms and Conditions, or any part of these Terms and Conditions, or assets under this agreement (including any Intellectual Property, Accounts and Orders) or any obligations or rights under these Terms and Conditions; or
(b) sell all, or part of, itself, or its assets (including any Intellectual Property, Accounts and Orders); or
(c) change, or vary, in any way our legal or corporate structure and/or the legal or beneficial ownership of the shares,
without notice or your prior agreement and for any purpose that we deem necessary, or that we require or for the sake of convenience, and without any reason.
11.6 Notices: Unless otherwise stated within these Terms and Conditions, a notice or other communication connected with these Terms and Conditions has no legal effect unless it is in writing. In addition to any other method of service provided by law, the notice may be sent by us to you using your last notified email address or by you to us at our registered office.
11.7 Governing Law: These Terms and Conditions will be governed by and interpreted in accordance with the laws of Queensland Australia, without giving effect to any principles of conflicts of laws. You agree to the exclusive jurisdiction of the courts of Queensland of Australia to determine any dispute arising out of these Terms and Conditions.
11.8 Complaints: You may contact us at any time if you have any questions or concerns about our Terms and Conditions. You may make a complaint to us using the contact details set out below.
- Contact Information
12.1 If you have any questions or concerns or you experience any issues with our service, our Website or any Order that you make, we encourage you to contact us to resolve your enquiries by using the following contact details:
Attention: Truis eCommerce Manager
Phone: 1800 777 111
Address: 144 Bluestone Circuit, Seventeen Mile Rocks, QLD, 4074
These Terms and Conditions were last updated on 22 November 2021.